COAST2COAST CANADA GROWING

Returns Policy

All returns or exchanges must be initiated within (15) days of receipt; by contacting customer service at:  orders@coast2coast-growing.ca

Merchandise must be unused, complete with original packaging, and in resellable condition.

Merchandise must NOT be damaged, soiled, or altered.

Coast2Coast Canada Growing does NOT accept exchanges or returns on the following items:

  • Terpenes
  • Hazardous Materials (Butane, Propane, etc)
  • Items marked final sale or clearance
  • Gift cards 

Coast2Coast Canada Growing will refuse any “collect” shipments, or parcels that do not have a Coast2Coast Canada Growing shipping label affixed.

Any items sent back that do not meet all above criteria will be shipped back to the customer.

RETURNS PROCEDURE

At Coast2Coast Canada Growing your satisfaction is our priority. If you are not satisfied with an item, contact us within (15) days of receipt and we will guide you through the return or exchange process.

STEP 1: Send an email to orders@coast2coast-growing.ca and include the following:

  • Original Order #
  • A description of the issue, and one of the reason codes listed below
  • A description of the replacement item desired (if applicable)

Code (A)

Code (B)

Code (C)

Code (D)

Defective

Wrong Item Shipped
Wrong Qty Shipped

Lost in Shipment
Damaged in Shipment

Wrong Item Ordered
Arrived too Late
Not as Pictured
Not as Described
Dislike Item
Other Reason

Code (A)

Defective

Code (B)

Wrong Item Shipped
Wrong Qty Shipped

Code (C)

Lost in Shipment
Damaged in Shipment

Code (D)

Wrong Item Ordered
Arrived too Late
Not as Pictured
Not as Described
Dislike Item
Other Reason

STEP 2: Coast2Coast Canada Growing Customer Service will reply to your email within 3-7 business days with further instructions, and a Shipping Label (.PDF).

STEP 3: Print Shipping Label, affix to return package, and follow the instructions from Customer Service.  Return address will be provided by email.

STEP 4: Up receipt, Customer Service will inspect the merchandise and either release the replacement item order (EXCHANGE), or issue a refund via store credit (RETURN).  Please note the Return for Store Credit Policy below:

 

RETURN FOR STORE CREDIT POLICY

Calculating Value of Store Credit

  • Store credit is provided in original currency.
  • Original Order shipping charges, import duties, and customs fees (if applicable) are non-refundable.
  • Returns are subject to a $15.00 processing & handling fee, which will be waived in the case of Group A and B return reasons.
  • Store credit is equal to the purchase price of returned item(s), less return shipping fees, and (if applicable) less import duties, customs fees, and processing fee.

Use of Store Credit

  • Store credit never expires.
  • Store Credit can only be used online at www.coast2coast-growing.ca
  • Store Credit cannot be transferred to another person or account.
  • Store Credit may be used to purchase gift cards to our store
  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • For more information about Store Credit, please contact Customer Service.